Fort Worth grandmother fights home insurance claim she never made
A Fort Worth grandmother says she was at the end of her rope after her insurance company incorrectly added a claim to her record. The alleged error caused her rates to jump. And despite her best efforts, she couldn't get it corrected — until she got FOX 4 on her side.
FW grandmother fights unknown home insurance claim
A Fort Worth grandmother says she was at the end of her rope after her insurance company incorrectly added a claim to her record. The alleged error caused her rates to jump. And despite her best efforts, she couldn't get it corrected — until she got FOX 4 on her side.
Woman faces costly repairs after uninsured delivery driver hits parked car
A woman visiting North Texas for the Fourth of July holiday ended up with a 4-digit repair bill after a delivery driver hit her parked car.
On Your Side: Car hit by delivery driver
She was told to go after his insurance after a delivery driver hit her car. The only problem? He didn't have any. Why the company involved said they wouldn't help, and then she got FOX 4 on her side.
Consumers want more choices when it comes to value
When it comes to choice, consumers are flexing their muscles and saying, “If you want our business, we want more value.” Steve Noviello explains how companies are answering that call.
On Your Side: Euless woman says Walmart gift card was drained; others experience similar issue
If you received a Walmart gift card this holiday season, a Euless woman warns that you need to check the balance on the card immediately.
Apartment evicts wrong tenant, throws stuff in dumpster
He came home from work to find everything he owned was accidentally thrown in a dumpster by maintenance. But now, building management says he has no rights to reimbursement.
Dallas apartment evicts tenant, throws belongings in dumpster. But it was the wrong unit.
He came home from work to find everything he owned was accidentally thrown in a dumpster by maintenance. But now, building management says he has no rights to reimbursement.
On Your Side: Now is the time to revisit your electricity plan for lower rates
If you signed a contract during the last two years of peak pricing, it may be time to switch plans.
On Your Side: Dallas woman's vanity license plate nearly lands her in jail
There are more than 500 specialty license plate designs available to Texas drivers, but just one mishap could have landed a Dallas woman in jail.
On Your Side: North Texas family warns of Instacart scam
A North Texas family says they had their checking account drained when a shopper for Instacart stole all of the items in their order — but not before adding dozens of new items for themselves.
On Your Side: Hurst woman faces $1,000 charge for cell phone she mailed in
A Hurst mother has 1,000 fewer reasons to worry tonight. She had sent a cell phone back to the carrier using their pre-paid label, but the phone went missing. She had two choices: pay a hefty penalty or get FOX 4 on her side.
Plano man out thousands of dollars in travel expenses after Southwest Airlines post-Christmas meltdown
For Dan Dunham of Plano, a trip to the 50th anniversary of the Immaculate Reception game with his son was supposed to be a real touchdown. Instead, it was littered with interference.
Nationwide parts shortage leaves Frisco man with new, undrivable car
An industry-wide shortage of car parts is leaving some drivers defenseless when they need repairs. One North Texas man says he's out thousands of dollars because his only choice was to sell back his brand-new car after a wreck.
North Texas teen turns childhood passion into successful pecan business
Fourteen-year-old pecantrepreneur Charlie Kobdish doesn’t really care if people call it a pee-can or a puh-kahn, as long as they are buying. And they are buying big time.
North Texas teen turns talent into pet portrait business
Whether for giving a gift or remembering a best friend, one North Texas teen's talent is in high demand. She’s one of the young bosses consumer reporter Steve Noviello is featuring this week.
North Texas brothers busy baking cookies for summer cash
Meet the Cookie Bros. Jordan and Jeremiah Jolly are too young to go out and get a job. But that hasn't stopped them from finding a way to work and earn money this summer.
North Texas teen starts summer business cleaning grills
A North Texas 14-year-old is cashing in this summer by doing a job most of his adult neighbors hate -- cleaning barbecue grills.
Canceled for convenience: North Texas family loses home after builder backs out without warning
A North Texas family says they have a warning for anyone who's buying a home from a builder. Just days before closing on their forever home, their builder backed out. Turns out the builder's contract they were required to sign left them with virtually no protection.
On Your Side: Faulty Samsung Fridges Pt. 3
FOX 4 has an update to a story we have been following for the last year about faulty Samsung fridges. The company has settled nearly $10 million in disputes with dissatisfied customers. So how does Samsung continue to rank so high when it comes to customer satisfaction?