Southwest CEO's compensation soars despite December debacle
The Southwest Airlines holiday travel meltdown apparently did not impact the salary of the company's CEO. His pay nearly doubled in 2022.
Southwest Airlines continues effort to earn back consumer confidence after holiday meltdown
The Dallas-based carrier is announcing a three-part plan to prevent another debacle like the one last Christmas that led to the cancelation of some 17,000 flights, leaving passengers and their luggage stranded at airports across the country.
Southwest buys more deicing trucks after December fiasco
Southwest said it is buying more deicing trucks and lining up additional deicing pads at key airports and buying more engine covers and heaters to avoid a repeat.
Dallas weather: Flights canceled ahead of Thursday's severe storms in North Texas
Airlines are already canceling flights ahead of the severe storms that are expected to hit North Texas on Thursday.
Southwest Airlines reducing minimum requirements for pilots: report
Southwest Airlines says recruiting change is aligned with hiring at or above FAA requirements.
Dallas weather: Winter storm continues to cancel flights at DFW Airport, Dallas Love Field
The icy weather has caused hundreds of flights into or out of North Texas to be canceled.
Watch: SNL slams Southwest Airlines over holiday chaos
Saturday Night Live had some fun at the expense of Southwest Airlines and their holiday fiasco.
Southwest posts $723M profit in 2022 despite losing $800M in holiday meltdown
Southwest Airlines CEO Bob Jordan looked to reassure investors during an earnings call Thursday that the Dallas-based airline is making the adjustments needed to ensure that the meltdown in December will never happen again.
US investigating December flight cancellations at Southwest
The U.S. Transportation Department said Wednesday it is investigating whether Southwest Airlines deceived customers by knowingly scheduling more flights in late December than it realistically could handle.
Tale of 2 airlines: Big profit at American, Southwest loss
American Airlines gave more proof Thursday of the recovery in air travel, posting a better-than-expected profit for the fourth quarter, while Southwest Airlines lost money because of massive flight cancellations last month.
Southwest Airlines agrees to tentative deal giving dispatchers a 17% raise
The Dallas-based carrier agreed to give some of its dispatched workers 17% pay raises and scheduling improvements.
Southwest Airlines to give employees bonus for working during holiday travel meltdown
The Dallas-based airline said it will pay some of its pilots and flight attendants “gratitude pay" for working during the Christmas travel meltdown.
Plano man finally hears back about reimbursements for travel expenses after Southwest Airlines outage
After his story aired on FOX 4, Dan Dunham received a very detailed personal update with information specific to his case about getting reimbursed for thousands of dollars in extra travel expenses after being stranded by the Southwest Airlines outage in December.
Southwest Airlines pilots to vote on first-ever strike
The Southwest Airlines Pilots Association is calling for a vote on a strike beginning in May. That would give passengers enough time to book elsewhere for spring and summer travel.
Plano man out thousands of dollars in travel expenses after Southwest Airlines post-Christmas meltdown
For Dan Dunham of Plano, a trip to the 50th anniversary of the Immaculate Reception game with his son was supposed to be a real touchdown. Instead, it was littered with interference.
Southwest Airlines shareholders sue carrier for ‘downplaying outdated technology'
In court documents, shareholders claim that "Southwest Airlines continuously downplayed or ignored the serious issues with technology it used to schedule flights and crews, and how it stood to be affected worse than other airlines in the event of inclement weather."
Southwest Airlines: Most customers have been refunded for Christmas travel meltdown
Most Southwest Airlines customers have been compensated for last month’s system meltdown. But the carrier still must answer to shareholders about what went wrong.
Promotions, not job cuts, follow Southwest Airlines holiday chaos
Southwest announced five promotions to help with operations. The airline canceled thousands of flights in late December because of a winter storm.
Southwest’s strong 2022 rebound soured by holiday debacle
Southwest Airlines anticipates a money-losing fourth quarter after a winter storm and technology meltdown led to nearly 17,000 canceled flights and stranded hundreds of thousands of holiday travelers.
Southwest Airlines cancellations: Dallas-based carrier offers 25,000 reward points to affected travelers
Customers got an email from the company apologizing, saying it is processing refunds and reimbursement requests. Affected passengers were also given 25,000 Rapid Rewards points. Some say that's not enough.