Southwest Airlines named worst airline in the US, according to new study
DALLAS - Dallas-based Southwest Airlines ranked dead last in a new study that looked to determine the best airlines in the US.
The site WalletHub looked into the 9 largest US airlines, plus two regional carriers in a number of categories, including cancelations, delays, mishandled baggage, legroom and more.
Based on the site's metrics, Southwest was ranked 11th out of the 11 airlines in the study by a significant margin.
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Southwest ranked near the bottom for canceled flights, mishandled baggage reports and denied boardings.
The ranking comes after Southwest's December meltdown where a winter storm and issues with the airline's crew rescheduling system caused 16,700 flights flight cancelations in a 10-day stretch.
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The airline said Thursday, however, that it made money in March and expects to be solidly profitable in the April-through-June quarter that includes the start of the peak summer travel season.
Fort Worth-based American Airlines finished 9th in the rankings.
Delta Air Lines finished in top spot.
2023's Best Airlines
- Delta Air Lines
- Spirit Airlines
- Skywest Airlines
- United Airlines
- Alaska Airlines
- Hawaiian Airlines
- JetBlue Airways
- Envoy Air
- American Airlines
- Frontier Airlines
- Southwest Airlines