Southwest Airlines agrees to tentative deal giving dispatchers a 17% raise
The Dallas-based carrier agreed to give some of its dispatched workers 17% pay raises and scheduling improvements.
Southwest Airlines to give employees bonus for working during holiday travel meltdown
The Dallas-based airline said it will pay some of its pilots and flight attendants “gratitude pay" for working during the Christmas travel meltdown.
Plano man finally hears back about reimbursements for travel expenses after Southwest Airlines outage
After his story aired on FOX 4, Dan Dunham received a very detailed personal update with information specific to his case about getting reimbursed for thousands of dollars in extra travel expenses after being stranded by the Southwest Airlines outage in December.
Southwest Airlines pilots to vote on first-ever strike
The Southwest Airlines Pilots Association is calling for a vote on a strike beginning in May. That would give passengers enough time to book elsewhere for spring and summer travel.
Plano man out thousands of dollars in travel expenses after Southwest Airlines post-Christmas meltdown
For Dan Dunham of Plano, a trip to the 50th anniversary of the Immaculate Reception game with his son was supposed to be a real touchdown. Instead, it was littered with interference.
Southwest Airlines shareholders sue carrier for ‘downplaying outdated technology'
In court documents, shareholders claim that "Southwest Airlines continuously downplayed or ignored the serious issues with technology it used to schedule flights and crews, and how it stood to be affected worse than other airlines in the event of inclement weather."
Southwest Airlines: Most customers have been refunded for Christmas travel meltdown
Most Southwest Airlines customers have been compensated for last month’s system meltdown. But the carrier still must answer to shareholders about what went wrong.
Promotions, not job cuts, follow Southwest Airlines holiday chaos
Southwest announced five promotions to help with operations. The airline canceled thousands of flights in late December because of a winter storm.
Southwest’s strong 2022 rebound soured by holiday debacle
Southwest Airlines anticipates a money-losing fourth quarter after a winter storm and technology meltdown led to nearly 17,000 canceled flights and stranded hundreds of thousands of holiday travelers.
Southwest Airlines cancellations: Dallas-based carrier offers 25,000 reward points to affected travelers
Customers got an email from the company apologizing, saying it is processing refunds and reimbursement requests. Affected passengers were also given 25,000 Rapid Rewards points. Some say that's not enough.
Southwest Airlines passenger sues airline for failing to offer 'prompt refunds' after travel meltdown
A Southwest Airlines passenger is suing the company after last week's nationwide travel meltdown.
Southwest gifts 25,000 bonus points in apology for holiday travel disruptions
“We disrupted many of our customers’ travel and holiday plans, and for that, we are truly sorry,” a spokesperson for Southwest told FOX.
Nashville airport apologizes for 'unfortunate incident' with police threatening to arrest Southwest passengers
Southwest has issued apologies to customers over thousands of flight cancelations and travel disruptions.
Southwest Airlines resuming normal operations after Christmas week meltdown
Southwest Airlines has only canceled 39 flights across the country for Friday. That’s a huge improvement over the past few days when thousands of flights were scrubbed.
Southwest Airlines hopeful to be back on track Friday after another day of cancellations Thursday
Southwest Airlines canceled more than 2,300 flights nationwide on Thursday, including nearly 200 at Love Field, but the Dallas-based airline is hopeful things will be back to normal on Friday.
Flight cancellations for Southwest Airlines likely to continue next several days
Large-scale cancellations will continue for a fourth day as Southwest Airlines digs itself out of the massive hole it created.
Southwest Airlines chaos: Police threaten to arrest stranded passengers waiting to rebook canceled flights
Another 2,500 flights are being pulled from arrival and departure boards Wednesday and more are expected throughout the day.
Dallas car rental companies, hotels cashing in on Southwest flight cancellations
Many stranded Southwest passengers turned to rental car companies to get home.
Southwest flight cancellation forces North Texas basketball team to drive 16 hours to Orlando tournament
The Lipan High School Lady Indians had their Monday flight to Orlando canceled, so they rented a few vans and hit the road.
Southwest Airlines dealing with sea of lost luggage, what you should do if you can't find your bag
Hundreds of bags sit waiting to be claimed at Dallas Love Field after mass Southwest Airlines cancellations at airports across the country. If your luggage is still lost because of a canceled flight, here’s what you should do.