Southwest failed at customer service amid winter meltdown, US finds
Federal regulators have told Southwest Airlines that the carrier failed to provide enough help to travelers who were stranded during massive cancellations last December, and the airline could be subject to a fine.
Southwest Airlines pilots picket outside company headquarters in Dallas
A group of pilots gathered outside the Southwest Airlines headquarters in Dallas Thursday morning for an informal picket in protest of an event highlighting “Southwest culture."
Southwest offers flights to view 2024 total solar eclipse from the sky
On April 8, 2024, there will be flights scheduled in the direct and partial paths of the total solar eclipse.
Southwest makes a pitch for frequent flyers by making it easier to qualify for elite status
There's a battle brewing in the airline business to attract travelers who want elite status in a frequent-flyer program. Southwest Airlines said Monday that it will lower the number of flights needed to qualify for the top two levels of its Rapid Rewards program starting next year.
Southwest Airlines flight attendant welcomes granddaughter as fellow flight attendant
A longtime Southwest Airlines flight attendant got the unique experience of welcoming her own granddaughter as a colleague.
Southwest is limiting service that lets passengers buy better spot in boarding line
The perk starts at $15 but can be higher, depending on the length of the flight and demand for seats.
Video shows fiery Southwest Airlines plane returning to Houston airport
Video shows flames coming from the plane while it was in the air Tuesday.
California mom sues Southwest alleging 'blatant racism'
Mary MacCarthy, a Los Angeles resident who is white, said traveling from San Jose to Denver for her older brother's funeral in October 2021 went awry when, shortly after landing, she and her daughter Moira were whisked away for police questioning after an airline employee flagged the duo as suspicious.
Southwest Airlines pilots ask to be freed from mediation. It's another step towards a strike
Southwest Airlines pilots are moving one step closer to a possible strike.
Hackers steal personal data from 8K Southwest, American Airlines pilot applicants
A cyber attack exposed the personal information of more than 8,000 American Airlines and Southwest Airlines pilot applicants.
Southwest has a labor deal with mechanics just days after flight attendants rejected theirs
Southwest Airlines has reached agreement on a new labor contract with its mechanics just days after the flight attendants’ union rejected a company proposal.
Southwest Airlines reaches tentative deal with flight attendants, mechanics
Just in time for summer travel, Southwest Airlines has made an agreement with its workers.
Photos capture Southwest pilot climbing through cockpit window to unlock plane door
A Southwest Airlines pilot was captured climbing through the window of a plane and into the cockpit in order to unlock the plane door at San Diego International Airport on Wednesday.
Southwest Airlines pilots vote in favor of strike
Airline workers can't legally strike unless mediators decide further negotiations are pointless. Even then, the president and Congress can block a strike.
Southwest Airlines pilots vote to authorize potential strike
The pilots union for Southwest Airlines says its members have overwhelmingly voted to authorize a strike. Here's what that could mean during the busy summer travel season.
American Airlines, Southwest pilots move closer to striking
American Airlines pilots plan to picket at DFW Airport and other airports across the country to explain their demands before the strike.
Southwest Airlines named worst airline in the US, according to new study
The site WalletHub looked into the 9 largest US airlines, plus two regional carriers in a number of categories, including cancelations, delays, mishandled baggage, legroom and more.
After weak start to year, airlines expect profitable summer
Most U.S. airlines lost money in the first quarter, traditionally the weakest time of year for travel, but they are all eagerly looking ahead to a summer of full planes and high fares.
Southwest reports $159 million 1Q loss on meltdown effects
The airline said Thursday, however, that it made money in March and expects to be solidly profitable in the April-through-June quarter that includes the start of the peak summer travel season.
Southwest Airlines' technology issues slows travel for some at Dallas Love Field
The airline says an "intermittent technology issue" caused Southwest to temporarily pause flight operations nationwide.