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Taylor Swift fans furious after Ticketmaster site struggles with demand for new tour

By
Updated  November 15, 2022 1:12pm CST
Entertainment
FOX 4

Taylor Swift releases new album 'Midnights'

"All of me changed like midnight," Taylor Swift confesses halfway through her latest album, the aptly named and moody "Midnights."

Tickets to Taylor Swift's upcoming tour went on sale Tuesday, and the crush of fans rushing to get their tickets caused a number of issues with the Ticketmaster site.

Ticketmaster announced several last-minute changes to the purchasing process for Taylor Swift's Eras Tour, citing unprecedented demand.

Ticketmaster posted on social media that hundreds of thousands of tickets have already been sold and if you already have tickets, you are all set.

Some of the updates include:

  • There has been historically unprecedented demand with millions showing up to buy tickets for the TaylorSwiftTix Presale
  • West Coast onsales for Los Angeles, Las Vegas, Santa Clara, and Seattle originally scheduled for 10 a.m. PT will now be taking place at 3 p.m. PT. Queues will open 30 minutes prior
  • The Capital One onsale is being rescheduled to tomorrow (Wednesday) at 2 p.m. local venue time.
  • All presale codes and links sent via text will still work at that time

However, fans trying to access the ticketing site shortly after the presale for Verified Fans began were getting a 503 error and the site appeared to be down.

According to DownDetector.com, that takes user feedback to monitor website outages, there were thousands of reports of Ticketmaster being down on Tuesday morning.

Ticketmaster Fan Support acknowledged "intermittent issues with the site" and said it was "urgently working to resolve."

The 'Eras Tour', Swift's first tour in four years had many enroll to get access to a ‘Verified Fan’ presale, but only a select few were chosen.

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Thousands of Swift fans expressed their frustration online.

Some pointed to the absurdly long wait times.

Others criticized the site for charging high fees while not being able to handle the number of fans.

Some wondered if anyone was actually able to purchase the tickets at all.

Swift will play three shows at AT&T Stadium in Arlington on March 31, April 1 and April 2.